Lands' End
is a leading direct merchant of
traditionally styled, casual clothing for men, women and children, as
well as soft luggage and products for the home. The company's products
are offered through regular mailings of its primary and specialty
catalogs and via the Internet. Lands' End is known for providing products of
exceptional quality at prices representing honest value, enhanced by a
commitment to excellence in customer service.
At Lands' End, we work directly with mills and
manufacturers, eliminating middlemen. We pass the savings onto customers
by offering them the best price possible. Our customers shop directly
with us, from home or office, by phone or mail, by fax or Web. We ship
directly to our customers, wherever in the world they may live. No
driving to the mall, no running from store to store, no waiting in
lines. It's our direct way of doing business, just like our logo says.
"Guaranteed.
Period."®
Everything we sell is "Guaranteed. Period." It's our
original "shorter is better" guarantee. There's no fine print
at all. You can return anything, at any time, for any reason.
When we introduced this guarantee, back in 1983, some customers had
trouble believing we were serious. Others in the industry told us we
were being foolish. But in fact, it's been one of the keys to our
success. Early on, some customers were uncomfortable with the idea of
ordering clothes through the mail. Our guarantee helped to make them
more comfortable. There was — and is — nothing to lose by trying us
out.
In the Internet age, we've discovered two other areas where some
customers need reassurance. So we've added two new parts to our
guarantee. Again, the goal is to make shopping with us not only
rewarding, but virtually risk free.
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No credit card
risk. Period.
Regardless of what happens on our site — a slip of the mouse
(unlikely), a security breach (highly unlikely) — there is no risk to
you. In the case of credit card fraud, this means that we'll pick up the
first $50, and the credit card company will take responsibility for the
rest. In addition, we'll do our very best to work with the credit card
company to assure that the problem is resolved with minimum hassle.
As long as the fraud involves Lands' End or our Web site, there are no
conditions and no second-guessing. If you say something's wrong, then it
is — and we'll fix it.
That said, the past few years have proven that shopping from our
secure Web server is not only safe, but one of the safest ways you can
shop from Lands' End. In our Web site's three-year history,
there has not been one confirmed case of credit card fraud.
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